At MONDUO UK LTD, we aim to ensure a clear and fair return process for all customers.
Return Eligibility
You may request a return within 30 days of delivery.
To qualify for a return:
- The item must be unused and in original condition
- The item must be returned in its original packaging
- Proof of purchase (order confirmation) is required
Return Process
To initiate a return, please contact us at:
Please include:
- Your full name
- Order number
- Reason for return
Our support team will review your request and provide return instructions.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a tracked shipping method
Refunds
Once the returned item is received and inspected:
- Approved refunds will be issued to the original payment method
- Processing time: 5–10 business days
Non-Refundable Situations
Refunds may not be issued if:
- The product has been used or damaged by the customer
- The return request is made after the 30-day period
- The item is returned without prior contact
Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Provide photos or video evidence
We will arrange a replacement or refund where applicable.